Thank you for your interest in Teak Deck Company Products. Please contact us with questions to insure you are getting the item you expect. If you order the wrong product and wish to return non-defective merchandise, there is a restocking fee and return shipping will be the customers responsibility. If you have questions or wish to place a custom order – please reach us by one of the following methods:
Mail us at:
Teak Deck Company
13176 159th Street N., Jupiter, FL 33478
We provide a one-year limited warranty on all teak products against failure and manufacturer defects. This warranty is void if the product is not properly maintained, damaged by misuse, or the customer uses any products to treat or maintain the wood that is not sold by Teak Deck Company.
We accept payment by Visa, MasterCard, American Express, by money order or by check. To transfer funds by wire, please call for instructions. If paying by check (other than a certified or bank check) we allow sufficient time for the check to clear before shipment is made. All pricing and payment is in US dollars. All taxes and customs related fees are the customer’s responsibility. Note: custom cut chairs to set armrest height are not refundable.
We ship via UPS. Customers with a preferred shipping method will be accommodated whenever possible. Larger packages that exceed UPS weight or size limitations are shipped by motor freight.
NOTE: Return shipping on non-defective product returns are the customers responsibility, not the responsibility of Teak Deck Company.
Since it is inevitable that a small percentage of shipments will be mishandled and damaged, customers should always inspect goods immediately upon arrival for any transit damage. If your order arrives damaged, you should report this to the shipping company at time of delivery and retain the damaged product and packaging for inspection. Please advise us immediately and we will expedite shipment of replacement product to you
NOTE: All folding hardwood products may make squeaking noises when used, especially when new and not yet “broken-in.” Thus, returns for “squeaky” products will be handled as non-defective returns.
Return of Non-Defective Products
There are no returns on non-defective merchandise after 30 days. Please contact us with questions to insure you are getting the item you expect. If you order the wrong product, and wish to return non-defective merchandise, there will be a 20% restocking fee and return shipping is the customers responsibility. Note: custom cut chairs to set armrest height are not refundable.
Teak Deck Company is committed to ensuring that your privacy is protected. Should we ask you to provide information you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
What we collect
We may collect the following information:
- contact information including email address
- Financial information related to purchase of products in our shopping cart
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We may use the information to contact you to provide requested products and services.
- Internal record keeping.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
- To facilitate the purchase and shipping of products you select
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.